Office Policies

It is our pleasure to serve your child in an efficient, professional, and safe environment. Please become familiar with our office policies.

  1. Your estimated payment is due at each time of service. We accept cash, checks (with appropriate I.D.), major credit cards, and Care Credit financing. As a courtesy, we will try to estimate your portion for the next visit; however, please note that our pre-treatment estimates are only that, estimates!

    Insurance companies are constantly revising their coverage and exclusions. The only true determination of your benefits will occur when we receive your insurance company's final explanation and payment of benefits (E.O.B.). Any service deemed not covered by your insurance company will automatically become your responsibility.

    Download our Financial Agreement Form.

  2. We ask that that you give us 48 hours notice if you need to change your appointment so we can offer your time to another patient. If not, a $25.00 broken appointment fee will be assessed.

  3. We are a medical facility; therefore, we are dedicated to minimizing the spread of disease. If your child is staying home from school due to illness the day of his/her appointment, please call us to reschedule that appointment without a penalty. We also ask that siblings who may be home from school that day due to illness not accompany you and your child to the office. If your child has a cold, fever, runny nose, open sore or other possibly contagious condition, we ask that you call us ahead of time to determine the eligibility of your child for treatment that day (especially if your child is coming in for a sedation or nitrous appointment). If necessary, we will do what we can to accommodate you if we have to reschedule your appointment, but ultimately your child's comfort as well as, the health of our other children, parents and staff are our top priorities.

  4. We recognize that Frederick is a growing area with a lot of construction and traffic. However, please understand that if you're more than 10 minutes late for your child's appointment your tardiness will impact the appointments scheduled after you. Please call ahead to see if we can accommodate you. If you are bringing more than one child, it is possible we can see one child less if your arrival isn't too delayed.

  5. WEATHER DELAYS: The safety of our patients and staff is our highest priority. Our patients and staff come to us from not only Frederick, but also Hagerstown and west, Pennsylvania, and West Virginia; some drive over an hour to visit us on a normal-weather day. Even if the roads around Frederick are clear, we may need to cancel for all or part of the day for safety. Please call our office for the most up-to-date information that day. We attempt to make a decision very early in the morning. If a major snow event is expected to occur the next day, we will make every effort to e-mail our patients the night before to make them aware of any specific updates for that day.

Please be sure to visit our Forms & Insurance page to learn more about the insurance plans we accept and necessary forms you can download before your visit.

Our Location

Find us on the map

Frederick, MD

Hagerstown, MD

 

Hours of Operation

Our Regular Schedule

Frederick, MD

Monday:

8:30 am-5:00 pm

Tuesday:

8:30 am-5:00 pm

Wednesday:

8:30 am-5:00 pm

Thursday:

8:30 am-5:00 pm

Friday:

Closed

Saturday:

Closed

Sunday:

Closed

Hagerstown, MD

Monday:

8:30 am-5:00 pm

Tuesday:

8:30 am-5:00 pm

Wednesday:

8:30 am-5:00 pm

Thursday:

8:30 am-5:00 pm

Friday:

Closed

Saturday:

Closed

Sunday:

Closed

  • "[Review for Frederick Pediatric Dentistry]
    Kate became nervous for her exam when she sat in the chair. Dr. Amigo changed her schedule and did an exam on my older daughter first. Because Kate saw Anna getting the exam she then agreed to go with the hygienist. The hygienist was so caring and gentle with Kate. I know their schedule got thrown off because of this but that change gave Kate the confidence to do the exam and I appreciate it greatly. Irma, the dental assistant even came out to give the girls prizes when we were about to leave which made their day. Thank you all for being flexible in order to provide a positive experience for my children."
    By Katherine Marshall on 09/23/2020
  • "[Review for Frederick Pediatric Dentistry]
    Felt very safe and comfortable with all the Covid-19 ins we waited in our car till they called us and told us to meet up at the door are temperatures were taken hand sanitizer was given no air tools were used one way in one way out they literally thought of everything they could to protect their staff and the kids. It was a very pleasant experience during very unpleasant times"
    By Shayla Leatherman on 08/19/2020
  • "[Review for Frederick Pediatric Dentistry]
    For being a pediatric practice, they really do make my 5 year old feel comfortable. They took all the proper COVID-19 safety measures, which made me comfortable as well. The staff is professional and friendly, and they truly do make coming to the dentist an enjoyable experience."
    By Aubrey Schemm on 07/22/2020
  • "[Review for Frederick Pediatric Dentistry of Hagerstown]
    great experience every time. My Kids had a great time.My son who was terrified of dentists did absolutely wonderful at this first visit!!! The dental hygienists are very professional and very good at their jobs. One can tell off the bat that they have great experience with kids! would recommend them every time. Keep up the great work!"
    By Anonymous on 09/22/2020
  • "[Review for Frederick Pediatric Dentistry of Hagerstown]
    I have always loved this dentistry! Very glad to still have them for a dentist for my youngest daughter, as her brother would only let Dr Joe look at and do anything to his teeth growing up. Then he's seen my middle child and she still continues to come here! I wish he or his office would see adults cause I'm SURE my son would definitely come back to see Dr Joe, as I would love for him to be my dentist as well. All the employees are so friendly and if need anything they are there to help out anyway they can! They make you as well as your children feel very comfortable."
    By Aaliyah Frisby on 08/26/2020
  • "[Review for Frederick Pediatric Dentistry of Hagerstown]
    definitely from arrival to departure, the attention is super good especially with the protocol for the Covid-19 100% recommended"
    By Karianys Santiago on 06/26/2020
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