Patient & Family Conduct Policy

At Frederick Pediatric Dentistry, we are committed to providing children and families with compassionate, professional, and high-quality pediatric dental care. We recognize that questions, concerns, and disagreements may occasionally arise, and we welcome the opportunity to listen and address them.

We also believe that our patients and our team members deserve an environment in which everyone is treated with courtesy, dignity, and respect.

Our Expectations

We ask that all patients, parents, guardians, family members, and visitors:

• Communicate with our team in a respectful and appropriate manner.
• Allow team members an opportunity to listen and respond to questions or concerns.
• Refrain from yelling, shouting, threatening, intimidating, or using abusive or demeaning language.
• Refrain from profanity directed toward members of our team or other patients and families.
• Respect the privacy, safety, and well-being of other patients and families in our office.
• Follow reasonable office procedures and instructions intended to maintain a safe and orderly environment.

When Concerns Arise

We understand that parents may become frustrated or disagree with a treatment recommendation, financial responsibility, scheduling decision, or other aspect of their child’s care. Parents are encouraged to express those concerns and ask questions.

When a concern arises, our team will make every reasonable effort to listen, explain the situation, and work toward an appropriate resolution. If a conversation becomes disrespectful or disruptive, a team member or manager may pause the discussion and ask that it resume when everyone is able to communicate respectfully.

Unacceptable Conduct

Frederick Pediatric Dentistry does not tolerate verbal abuse, threats, harassment, intimidation, discriminatory language, or behavior that creates an unsafe or disruptive environment for our patients or team members.

Depending on the circumstances, inappropriate conduct may result in the conversation being ended, involvement of practice management, or other appropriate action. Serious or repeated violations may result in dismissal from the practice.

Our goal is not to discourage families from raising concerns. Quite the opposite—we want parents to feel comfortable asking questions and advocating for their children. This policy simply establishes that concerns can and should be addressed without compromising the dignity or safety of our patients and team members.

We appreciate your partnership in helping us maintain a welcoming, respectful environment for the children and families we serve.